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New diagnosis

My mum has been diagnosed with ms a month ago she has trouble walking. In the last week she has fallen over several times and is literally crying in pain despite being on painkillers. Her gp said the falling over is not normal and we need to speak to the neurologist despite several attempts he hasn’t called back. We are really struggling as we do not know enough about ms to know if she’s having a relapse or what is going on. I’m at my wits end can anyone help