Last reply 1 year ago
Rebismart – Device Failure

Hello friendly friends,

So I was trying to take my medication this morning but I’m getting a warning message.
When it boots up I get a ‘Device Failure. Call your Dr or nurse’.
If I try to inject the same thing happens.
If I remove the cartridge it says I need do the needle detachment even though no needle is there. I try to that and the device shuts off.

I recently change MS nurse so I do not have the mobile of a Doctor or nurse to call. I’ve never missed an injection either so I’m of missing a day.

I’m wondering has anyone had this issue?

Add categories

Browse categories and add by clicking on them

You can remove current categories below by clicking the ‘x’.

1 year ago

@fily55 , have you tried changing the batteries in the device?

I only ask this as I found an occurrence of a Rebismart failure and this was the solution.

If you do need to locate/call your MS Nurse, then you can normally locate them here:-

1 year ago

Hi @strumbler,

I tried that already but no luck. I might give it another shot with other batteries maybe.

Im afraid I’m in Ireland so that link wouldn’t work. I tried to get in contact with my nurse by no luck with that either.

1 year ago

1 year ago

I had that number on my fridge but after moving house recently I lost it and completely forgot what it was.

Thanks for that. I tried there but they are closed, will try again tomorrow.

I’m going to see if there is a way to maybe reset the device until then. Thanks for the help @stumbler

Join to reply to this post.

Become part of the community so you can chat, compare and learn from other MSers.