I feel your pain. It’s so frustrating dealing with these people. I just went through the application for renewal of my disabled parking badge (nowhere near as difficult as E.S.A. I imagine, but an awful bureaucratic process nonetheless). It took me hours, when all I wanted to say was, “Look, you gave it to me last time, I have an incurable, progressive disease. Just leave me alone, and give me what a lifetime of paying taxes has entitled me to.” But hey, who in government is going to listen to the likes of us?
I hope it goes well for you.