fily55 11/03/18
Last reply 3 months ago
Rebismart – Device Failure

Hello friendly friends,

So I was trying to take my medication this morning but I’m getting a warning message.
When it boots up I get a ‘Device Failure. Call your Dr or nurse’.
If I try to inject the same thing happens.
If I remove the cartridge it says I need do the needle detachment even though no needle is there. I try to that and the device shuts off.

I recently change MS nurse so I do not have the mobile of a Doctor or nurse to call. I’ve never missed an injection either so I’m of missing a day.

I’m wondering has anyone had this issue?

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stumbler
3 months ago

@fily55 , have you tried changing the batteries in the device?

I only ask this as I found an occurrence of a Rebismart failure and this was the solution.

If you do need to locate/call your MS Nurse, then you can normally locate them here:-

https://www.mstrust.org.uk/understanding-ms/living-ms/map-ms-services


fily55
3 months ago

Hi @strumbler,

I tried that already but no luck. I might give it another shot with other batteries maybe.

Im afraid I’m in Ireland so that link wouldn’t work. I tried to get in contact with my nurse by no luck with that either.


stumbler
3 months ago

fily55
3 months ago

I had that number on my fridge but after moving house recently I lost it and completely forgot what it was.

Thanks for that. I tried there but they are closed, will try again tomorrow.

I’m going to see if there is a way to maybe reset the device until then. Thanks for the help @stumbler

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