I’m having problems with the DVLA not renewing my driving licence. I’ve filled in the same form about four times and they’ve lost my correspondence.
I’ve complained to them twice now. The first time I complained was about nine weeks ago, when they promised they’d prioritise my case. Since then, they have sent me yet another form which I sent off straight away. That was three weeks ago, and I’ve heard nothing since. The whole process has lasted four months so far and I’m detailing it as it happens on http://davesmagicalbrain.wordpress.com
I was wondering if anyone else has had similar problems to me, because I’m considering taking legal advice or complaining at a higher level than I have done so far. I’d like to build up a body of evidence for if and when I need it.
Cheers! Hope you’re all well.