If you’re unsure about something to do with Shift.ms or the website, please search through the topics below. We may have an answer to your question.


About Shift.ms

Signing up and signing in

Your profile

Using the site

Meeting others

Helping out

Sharing your work

Telling us stuff


Can’t find the answer you’re looking for? Contact us




About Shift.ms


What is Shift.ms?

Shift.ms is the social network for people with multiple sclerosis. We’re an independent charity based in the UK, but MSers from all over the world use the website to meet up, share experiences and support each other.


To have full access to our website you’ll need to sign up as a member. Membership is totally free and always will be.


You can read more about what we do and where we came from on our About us page.


Did you change the website?

That’s right! It’s good of you to notice.


We had feedback from the Shift.ms community highlighting several areas where MSers felt the website could be more useful. These included making it easier to see and respond to notifications, making the navigation more intuitive and making it easier to bookmark and follow specific conversations.


Also, as more people are browsing on mobile devices than ever before, we needed to make the website faster and easier to use on a mobile.


Hopefully you’ll agree that the updated website is a big improvement.


Can I send in suggestions for future updates?

Yes please. We’re always looking for feedback from the people who use our website. Please email your suggestions to [email protected].


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Signing up and signing in


How do I become a member of Shift.ms?

Joining Shift.ms is easy. Head to our ‘join’ page and follow the instructions.

You can be anonymous on the site, if you prefer. Just don’t use your real name as your username.


I haven’t received my confirmation email – what do I do?

If you haven’t received your confirmation email, head to your email’s spam or junk folder – it may have gone in there.


If it is not in there, leave it for up to an hour, as there is sometimes a delay in the emails going out. If after an hour, you still haven’t received it, contact us and we’ll see what we can do to help.


How do I sign in?

The sign in button is at the top right of the page. If you can’t see it, sign in here.


I’ve forgotten my username/password – what do I do?

If you’ve forgotten your username, it is possible to log in with your email address instead. It has to be the email address you registered with!


If you’ve forgotten your password, click on ‘lost your password?’ at the bottom of the log-in page and follow the instructions to reset it.


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Your profile


How do I see my notifications?

When you are logged into Shift.ms, click on the bell icon in the top right of the screen to show your notifications. You’ll know when you’ve got new notifications because the bell icon will show a little red number.


How do I edit my profile?

When you are logged into Shift.ms, click on the person icon in the top right of the screen to bring up the menu. Click on ‘Profile’. From here you can change your profile picture and edit your personal details.


How do I change my login details?

When you are logged into Shift.ms, click on the person icon in the top right of the screen to bring up the menu. Click on ‘Settings’. From here you can change the email address connected to your account and your password.


How do I change my notification preferences?

When you are logged into Shift.ms, click on the person icon in the top right of the screen to bring up the menu. Click on ‘settings’ and then click on ‘Email’. From here you can change how you are notified about certain things to do with your profile.


I have a notification about a follow request, but when I click on it there is nothing there. What’s happening?

As with most public forums, we sometimes get fake members who join up and then send lots of follower requests at once. Thankfully, we have a super quick system of dealing with these ‘members’ and they are quickly deleted. If they have requested to follow you and then been deleted, you’ll get a notification, but then the request won’t be there. This is perfectly normal and a good sign that we’re keeping our forum a safe place to be.


Rest assured that you’ll never miss a genuine follow request from a real member of Shift.ms.


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Using the site


The homepage

This is a place for MSers to come together, share experiences and support one another. We do have some house rules but we’re not a strict forum. When you first join, please put a post on the forum to introduce yourself.

Once you’ve finished writing a post and it’s live on the forum, it will be automatically categorised by subject. This will make it searchable for other MSers. You can edit the categories once the post has been published if you wish.


How does the search function work?

At the top left of the screen, you’ll see a magnifying glass, which is our search button. Using this, you can find information on topics which interest you. All the conversations on the website are tagged to make it easier to find what you’re looking for.



Groups are there to bring members in similar locations or with similar interests together. If you can’t find a group which you like, feel free to set up your own, by clicking on ‘suggest a group’ at the top of the page. You’ll be made an admin of the group. Make sure you promote your group on the forum, otherwise other members may not know you’re there!


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Meeting others


How do I meet other MSers?

Just because two people have MS doesn’t automatically mean they’ll be friends, so we think it’s important to meet MSers with similar interests to you.  As such, our focus is on helping you find people of a similar age, diagnosis date or treatment type who you can chat online to, or arrange to meet for coffee or a beer.


The best way to meet other MSers is by following them on Shift.ms. On this page you can find and chat to MSers a bit like you. You can also look at The Map to find MSers who live near you.



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Helping out


I’d like to volunteer for Shift.ms – what do I do?

That’s great news! Please check out our page of MS volunteer opportunities, where you will find a list of our current available volunteering roles. Can’t find one you’re interested in? Email us and we will add you to our mailing list, so you can be the first to know about new opportunities.


I’d like to raise money for Shift.ms – what do I do?

Thank you! As a small charity, fundraising is so important to us. A little really does go a long way. Please have a look at our MS fundraising page, which explains more about how you can help keep the community alive by raising money for Shift.ms.


I’d like to donate to Shift.ms – what do I do?

Brilliant, thank you! Donations help keep the Shift.ms community up and running so that MSers all over the world can talk with others who understand. You can visit our MS charity donations page to make a one-off payment or set up a monthly donation.


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Sharing your work


I’ve got a blog about living with MS – will you share it?

Most definitely! We love to read MSers’ blogs about their experiences. Please email us your blogposts to [email protected]). They’ll be passed on to Sarah who co-ordinates our ‘blog post of the week’ feature on Facebook.


Who do I talk to about promoting my study/research?

Please contact [email protected]. Please note: we only share things which are relevant to our community of recently diagnosed MSers.


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Telling us stuff


Something’s gone wrong with the website, who do I tell?

Please let us know right away by emailing us ([email protected])


I’ve got some feedback… where do I send it?

We love to hear your thoughts and opinions: we’re always trying to improve what we do. Please send your feedback to [email protected].


Can’t find an answer to your question? Contact us.


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